Terms & Conditions
Updated at January 24th, 2025
Introduction
Welcome to Ruach Networks Infrastructure Limited (“Ruach Networks”, “we”, “our”, or “us”). These Terms and Conditions (“Terms”) govern your access to and use of our services, platforms, infrastructure, and any associated software, websites, or applications (collectively, the “Services”). By accessing or using our Services, you agree to be bound by these Terms.
Eligibility
You must be at least 18 years old or the age of majority in your jurisdiction to use our Services. By using our Services, you represent and warrant that you have the legal capacity to enter into these Terms.
Services Provided
Ruach Networks provides a range of services including but not limited to:
- Telecommunication infrastructure deployment
- Internet and broadband connectivity
- Data center and cloud services
- Voice and messaging solutions
- Fiber optic installation and maintenance
- Managed network services
- Value Added Services (VAS)
Service-specific terms may apply and will be made available upon engagement.
Use of Services
You agree to use our Services only for lawful purposes and in accordance with these Terms. You agree not to:
- Use the Services in any way that violates applicable laws or regulations;
- Infringe upon the intellectual property or other rights of Ruach Networks or third parties;
- Disrupt or interfere with the integrity or performance of our network or Services;
- Attempt to gain unauthorized access to our systems or data.
Account Registration
To access certain Services, you may be required to create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
Fees and Payment
Fees for our Services will be outlined in the applicable Service Agreement or quotation. Payment terms are net 7/3 unless otherwise stated. Late payments may incur interest and/or service suspension.
Intellectual Property
All content, software, and materials made available by Ruach Networks are owned by or licensed to us and are protected by applicable intellectual property laws. You may not copy, modify, distribute, or use our intellectual property without our written permission.
Confidentiality
Both parties agree to maintain the confidentiality of proprietary information exchanged during the course of service delivery and to use such information solely for purposes defined in the Service Agreement.
Service Level Agreements (SLAs)
Where applicable, SLAs will define uptime guarantees, response times, and remedies for service failures. In the absence of a formal SLA, services are provided on a commercially reasonable effort basis.
Limitation of Liability
To the maximum extent permitted by law, Ruach Networks shall not be liable for any indirect, incidental, special, or consequential damages arising out of or relating to the use or inability to use our Services.
Indemnification
You agree to indemnify, defend, and hold harmless Ruach Networks, its affiliates, employees, and agents from any claims, liabilities, damages, and expenses arising from your use of the Services or violation of these Terms.
Termination
We reserve the right to suspend or terminate your access to the Services at any time, with or without cause, and without prior notice. Upon termination, your right to use the Services will immediately cease.
Governing Law
These Terms shall be governed by and construed in accordance with the laws of the Federal Republic of Nigeria. Any disputes arising out of these Terms shall be subject to the exclusive jurisdiction of Nigerian courts.
Changes to Terms
We may update these Terms from time to time. Any changes will be communicated via our website or other official channels. Your continued use of the Services after such changes constitutes your acceptance of the new Terms.
Contact Information
For questions or concerns about these Terms, please contact:
Ruach Networks Infrastructure Limited
50 Ebitu Ukiwe street, Jabi, Abuja 900108, FCT
Email: contact@ruach.ng
Phone: 07025000200